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GENERAL TERMS AND CONDITIONS

All training services performed by Impetus Consulting are subject to the general terms and conditions below unless specifically agreed by Impetus Consulting in writing or in any other contractual agreements. Any exceptional circumstance where the terms and conditions below are not applicable will be dealt with on case by case basis.

 

Definitions. "Customer" means the person, firm or company to whom training services are provided for by Impetus Consulting; the Customer may be an individual, a partnership, an incorporated business, or similar legal entity.

Training Schedule. The dates and timing of public courses are set by Impetus Consulting and may not be rescheduled by the Customers. Changes in public course training schedule may be requested by the Customer(s). Such requests may not be granted and will be considered on case-by-case basis.

Impetus Consulting reserves the full right for rescheduling, cancellation and changing the timing of all public trainings at any time for any reason. All registered Customers will be informed of such changes at the earliest opportunity. Customers will be given the option of keeping their registrations to the rescheduled batch, or moving their registrations to the next available batch of the same training subject.

The dates and timing of in-house trainings are set by both Impetus Consulting and the Customer, depending on availability of consultants, materials, exams and other resources from Impetus Consulting. Bookings will be made on first come first served basis. Any change in training schedule shall be made in accordance to the terms listed in the training proposal.

Confirming a Registration. Registration is confirmed when an invoice is issued by Impetus Consulting. The Customer's place in the training or the training itself is not guaranteed until a Purchase Order from a reputable organisation or full payment is received by Impetus Consulting.

Transferring a Registration. The Customer may replace a delegate in a public training with another person if the original delegate is no longer able to attend the training, at no extra charge if such request is received by Impetus Consulting up to 1 week before the training start date, there after a 10% charge shall incur. Requests received on a holiday or weekend will be considered received on the next working day.

Rescheduling a Registration. Customer request for rescheduling a confirmed registration to the another batch of public training will be granted free of charge, if such request is received by Impetus Consulting prior to 2 weeks before the starting date of the training, then after there shall be a charge of 15% from the invoice amount. Requests received on a holiday or weekend will be considered received on the next working day.

Cancelling a Registration. Customer request for cancelling a confirmed registration in a public training will incur 15% charge if such request is received by Impetus Consulting 1 month before the starting date of the training, 30% charge up to 1 week before the starting date of training, and 50% charge less than 1 week before the training. Requests received on a holiday or weekend will be considered received on the next working day.

No-Shows. Registered customers are expected to attend the public training they registered in; in the event of no-shows or if for any reason the customer fails to use the agreed services provided without any prior notification, Impetus Consulting reserves the right to charge the full fees as agreed or retain any payments made already in full.

Paying for a Registration. Full payment shall be made in advance prior to the training starting date according to the stated payment term, unless specifically agreed by Impetus Consulting. The booking of delegates' places in the training and certification exams will be done after the full payment for the training has been received.

The Customer shall pay Impetus Consulting the sums stated in the invoice on or before the due date mentioned in the invoice according to the agreed payment schedule listed in any other contractual agreements. Payments shall be made using one of the methods offered by Impetus Consulting.

In the event of non-payment or delays, the Customer shall be responsible for any additional charges and costs of collection and recovery fees including any legal fees incurred due to delays of payment and collection efforts.

Liability. Impetus Consulting or its partners cannot give any guarantee for passing the certification exams for any of the Customers.

Impetus Consulting, its Directors, employees, or agents shall not be held liable for any issues, complaints, direct or indirect damages resulting from attending a training. The Customer shall indemnify, defend, and hold harmless Impetus Consulting from and against all claims.

Taxes and Charges. All rates are net prices and do not include any VAT, sales tax, withholding tax, corporate taxes or any other governmental charges or levies applied outside the UAE. Any such contribution (if applicable) will be covered by the Customer or will be charged in addition to the agreed prices.

Intellectual Property. Any materials provided by Impetus Consulting and used in the trainings shall remain Impetus Consulting's intellectual property and shall be used only in connection with the trainings. Copying, editing, redistribution, publishing, use or publication of any such matters or any part of the training materials, is strictly prohibited unless with prior written consent or approval from Impetus Consulting.

No part of any content, graphic, form or document from the training materials may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, unless with prior written consent or approval from Impetus Consulting.

The right granted by Impetus Consulting for the customer to use the training materials is not transferable. Any password or right given to the User to obtain information or for using, displaying, copying, printing, and distributing the training material is not transferable to other parties unless with prior written consent or approval from Impetus Consulting.

Marketing activities of Impetus Consulting services can only be conducted by pre-approved partners and resellers. All marketing materials must adhere to accreditation guidelines and have to be reviewed by Impetus Consulting and agreed in writing before use.

Controversy. Any controversy in relation to the terms of this agreement shall be governed and interpreted in accordance with the law of Dubai, United Arab Emirates.

 

 

 

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