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Service Management

 

 

ITIL®

 

Information Technology Infrastructure Library® (ITIL) is a set of globally recognized best practices for IT Service Management that can be tailored to any organization. Impetus is accredited by PEOPLECERT for all levels of ITIL trainings including the following:

 

Impetus offers all levels of ITIL trainings from Foundation to Expert

 

 

ISO/IEC 20000

Known as the worldwide standard reference point for IT Service Management, ISO/IEC 20000 provides an assessment framework and specification that has been regarded as the globally recognized auditable standard for evaluating IT service management processes. Impetus is accredited by APMG for ISO/IEC 20000.

 

Impetus offers ISO 20000 Foundation, Auditor and Practitioner trainings

 

 

 

Kepner-Tregoe®

 

Kepner-Tregoe® methodology is a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction. No more “trial and error”. Structured critical thinking techniques help organizations to make better decisions and proactively analyze and avoid problems.

 

Impetus offers KT Foundation trainings

 

 




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