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Kepner-Tregoe® courses

 

The Kepner-Tregoe Foundation course introduces a systematic approach to troubleshooting and resolving customer issues faster and more effectively for improved customer satisfaction. No more “trial and error”. Structured critical thinking techniques help organizations to make better decisions and proactively analyze and avoid problems.

The Kepner-Tregoe methodology is recommended by ITIL as a best practice for problem analysis in their official Service Operation publication. Central to the Foundaction course is a thorough examination of the Kepner-Tregoe problem analysis method and a step-by-step process of problem solving. 

 

ITIL provides a clear set of definitions around problem and incident management. KT processes answer the “How” to tackle these problems and incidents.



Kepner-Tregoe® Foundation

Kepner-Tregoe® Foundation
This two-day course will present a systematic approach to troubleshooting (and resolving customer issues) faster and more effectively than any other methodology. It provides the learner with structured critical-thinking techniques that enable participants to make better decisions and proactively analyze and avoid potential problems. 
Price: $1,950.00


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