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ITIL® Managing Across the Lifecycle (MALC)

ITIL MALC is the final component that leads to the ITIL Expert in IT Service Management qualification.

Course Fact Sheet – ITIL®

Managing Across the Lifecycle (MALC) Course

40 PMI PDUs – 5 credits towards ITIL Expert


ITIL MALC is the final component that leads to the ITIL Expert in IT Service Management qualification.

This workshop-based course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions.

This program will test your readiness to become an ITIL Expert, and will guide you through the process to make sure you understand your growth areas, as well as the areas in which you excel.

Course runs 09:00 – 5:00 each day


Learning Objectives

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

- Key concepts of the service lifecycle

- Communication and stakeholder management

- Integrating service management processes across the service lifecycle

- Managing services across the service lifecycle

- Understanding organizational challenges

- Governance and organization

- Measurement

- Implementing and improving service management capability

- Preparing for APMG MALC examination, including mock examination opportunity



The Managing Across the Lifecycle course will be of interest to:

- Chief Information Officers

- Senior IT Managers

- IT Managers

- Supervisors

- IT Professionals

- IT Operations Practitioners

- IT Development Practitioners

- Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

- Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.

- Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.




Candidates for this course must:

Hold the ITIL Foundation Certificate in IT Service Management and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications

It is recommended that learners complete at least 28 hours of personal study by reviewing the syllabus and the core ITIL publications in preparation for the examination. The syllabus can be downloaded from http://www.itilofficialsite.com/



Examination Information

The exam is a closed book exam with ten (10) multiple choice, gradient scored questions that are based on a single case study. The case study is the same as provided with the mock exam in the training course. Candidates are expected to have thoroughly reviewed the case study prior to taking the exam.

Exam duration is a maximum 120 minutes for all candidates in their respective language. Note: Candidates taking the examination in a language other than their first language, and/or living in a country where the language of the exam is not a business language in the country, have a maximum of 150 minutes and are allowed to use a dictionary.

Each question will have four possible answer options: one, which is worth 5 marks, one worth 3 marks, one worth 1 mark, and one which is a distracter and achieves no marks.

Pass score is 35/50 or 70%.

The exam is delivered as a supervised exam; a registered proctor oversees secure exam delivery.



Please note that this schedule is a guide, deviations from this plan are possible.

Day 1

Day 2

Day 3

Day 4

Introduction Managing Service Across Lifecycle

Organizational Challenges, Critical Success Factors & Risks

ITSM Implementation Plan

Managing Strategic Change

Strategic Assessment

Briefing, Assignment, Feedback

Business Case

Briefing, Assignment, Feedback

Briefing, Assignment, Feedback


Briefing, Assignment, Feedback

Case Study Discussion, Exam Preparation

Homework (Review of Day's Materials)


  Location Start Date End Date Duration Availability Price
Dubai 2018-02-25 2018-02-28 4 days Available

Dubai 2018-08-26 2018-08-29 4 days Available

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