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ITIL® Expert Boot Camp - Lifecycle track

This intensive Program allows practitioners to Fast-Track in completing five ITIL® Lifecycle modules; ITIL® Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI).


Course Fact Sheet – ITIL®

ITIL Expert Program Lifecycle Track

15 Credits to ITIL Expert – 10 days classroom + up to 30 hours pre-course study


This intensive Program allows practitioners to Fast-Track in completing five ITIL Lifecycle modules; ITIL Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI).

The combination of up to 30 hours recommended pre-course study and classroom course allows students to manage study time and reduce classroom days from 15 to only 10 days.

Courseware is designed using an engaging, scenario-based approach to learning the core disciplines of ITIL best practices. Exams can be taken after the course at a convenient time after the course to allow additional study time.

Courseware includes 1 (one) year online subscription to the official ITIL Core Books for all Lifecycle modules (SS, SD, ST, SO, and CSI).


Program Benefits

Accelerated path to Certification: The normal path to completing 5 Lifecycle modules requires all courses to be completed in 15 days. This Fast-Track Lifecycle Bootcamp is a definite path to Certification that presents you 15 credits to ITIL Expert after completing a 10-day classroom Bootcamp, up to 30 hours of recommended pre-course study and passing the Certification exams. Reduced travel, lodging and classroom days make this attractive.

Innovation in Design: Innovative use of pre-course study of the official ITIL Core Books for the theoretical components of the course allows you to study in your own time at your own pace.

Intense group interaction: Spending 10 intensive days in a classroom with a select group of peers results in vast knowledge and experience sharing, and forms the basis for long lasting relationships


Learning Objectives

At the end of this course, the learner will gain competencies to:

  • Learn the concepts of Service Management as a Practice
  • Understand the Service Lifecycle at the core of ITIL
  • Be confident in the general concepts, definitions, key principles and models of ITIL
  • Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL processes
  • Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL
  • Understand implementation considerations, technology and implementation requirements
  • The activities, methods and functions used in each of the Lifecycle processes
  • The application of the processes, activities and functions to achieve operational excellence
  • How to measure performance
  • The challenges, critical success factors and risks involved in implementing and improving service management



ITIL Foundation certification.

Students must complete the associated self-paced study prior to attending the classroom portion of the course.

There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable.

Students should also complete a personal study for the complete set of courses by reviewing the course syllabi and the associated areas of the ITIL Service Management Practice core guidance, in particular the Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examinations.



This program will be of particular interest to:

  • IT professionals who could be IT managers or consultants looking to use the breadth of the ITIL framework and developing a proper understanding of the key functions and processes of ITIL
  • Professionals who would like to widen and deepen their knowledge, particularly those who are ambitious to grow into managerial oriented positions.  Example: IT Manager, Process Owner, ITSM Implementer, ITIL Consultants.


Examination Information

Exam vouchers will be issued upon completion of the Bootcamp. The vouchers will allow learners to book exams after the Bootcamp at a time and location convenient to them with their own Proctor.

Each exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Duration is 90 minutes.

Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.


Course Structure

Stage 1 – Recommended pre-course study

Self- paced pre-course study covering 5 Lifecycle modules SS, SD, ST, SO, and CSI based on the official ITIL core books.

Stage 2 – Interactive Classroom Sessions

The students and the instructor will meet for a 10 days intensive training session. The emphasis will be on the practical application of the material through exercises, quizzes, assignment and group discussions.

-          Intensive classroom training workshop where the Modules are covered.

-          Exam preparation training is included in the classroom workshop

Stage 3 – Post-study

Students can take the time to review all the course materials and then organize the exams when they are ready.

Stage 4 – Certification Exams

Exams will be issued as vouchers. Students can take the exams at a time and location convenient to them; these can be organized by the students themselves.







  Location Start Date End Date Duration Availability Price
Dubai 2018-02-11 2018-02-22 10 days Available

Dubai 2018-04-29 2018-05-10 10 days Available

Dubai 2018-08-05 2018-08-16 10 days Available

Dubai 2018-11-04 2018-11-15 10 days Available

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