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ITIL® Service Design (SD)

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle.


Course Fact Sheet – ITIL®

Service Design (SD) Lifecycle Course – Fast Track

2 days Classroom and up to 6 hours pre-course study 


Impetus Consulting introduces an accelerated program that takes you to ITIL Service Design Certification using innovative learning methods and energized classroom sessions.

The combination of recommended pre-course preparatory work that refers to the official ITIL Core Books and classroom course allows students to manage study time whilst reducing the number of classroom days.

This course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle.

The course covers the management and control of the activities and techniques within the Service Design stage, but not the detail of each of the supporting processes.

Courseware is designed using an engaging, scenario-based approach to learning the core disciplines of ITIL best practices. Exams can be taken at a convenient time after the course to allow additional study time.

Courseware includes 1 (one) year online subscription to the official ITIL Service Design Core Book.


Program Benefits

Accelerated path to Certification: The normal path to ITIL Service Design requires 3 days classroom. This fast-track program is a definite path to Certification that presents you the ITIL Service Design Certificate after completing a 2 days classroom course and up to 6 hours of recommended pre-course study and passing the Certification exam. Reduced travel, lodging and classroom days make this attractive.

Innovation in Design: Innovative use of pre-course study of the official ITIL Core books for the theoretical components of the course allows you to study in your own time at your own pace. 


Learning Objectives

Upon completion of this course and examination, the learner will gain competencies in:

  • Understanding Service Management as a Practice and Service Design principles, purpose and objective
  • Understanding how all Service Design processes interact with other Service Lifecycle processes
  • The sub-processes, activities, methods and functions used in each of the Service Design processes
  • The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
  • How to measure Service Design performance
  • Understanding technology and implementation requirements in support of Service Design
  • The challenges, critical success factors and risks related with Service Design



This course will be of particular interest to:

  • Individuals who have their ITIL Foundation Certificate who want to purse the intermediate and advanced level ITIL certifications.
  • Individuals who require a deeper understanding of the Service Design stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the quality of IT service management within an organization.
  • IT professionals working in or new to a Service Design environment who require and understanding of the concepts, processes, functions and activities involved.
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules.
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
  • A typical role includes (but is not restricted to): CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers involved in the management, coordination and integration of design activities within the Service Lifecycle.





Hold an ITIL Foundation Certificate.

Students must complete the associated self-paced study course sections prior to attending the classroom portion of the course.

It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Design book in preparation for the examination.



Examination Information

An exam voucher will be issued upon completion of the course. This will allow learners to book exams after the course at a time and location convenient to them with their own Proctor.

The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. Exam duration is 90 minutes.

Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

Pass score is 28/40 or 70%











  Location Start Date End Date Duration Availability Price
Dubai 2018-02-13 2018-02-14 2 days Available

Dubai 2018-05-01 2018-05-02 2 days Available

Dubai 2018-08-07 2018-08-08 2 days Available

Dubai 2018-11-06 2018-11-07 2 days Available

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